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FAQs

Here are answers to many of the questions we have heard from our valuable customers.

 

 

 

 

Planter Questions

 

How do I take care of my planter?


Simple and Grand will send you an email before delivery with detailed care instructions for your arrangement. The email will cover watering, fertilizing, pruning, and other topics that will help you be successful.

 

Can my planter be placed indoors?


The majority of our arrangements are designed to be displayed outdoors but a few items can work indoors as well. Summer Shade containers will do best indoors due to the minimal sunlight requirement. Sun containers in shorter seasons like fall or spring should perform well for a few weeks in sunnier window locations but should be moved outside for best results. We are happy to discuss each situation in detail so please contact us! We are also happy to design custom containers for indoor use.

 

What if my planter dies before the next one arrives?


With each delivery, Simple and Grand provides specific care instructions and tips on caring for your arrangement. The arrangements will typically have a seasonal shelf life and one arrangement will usually begin to decline before your next arrangement is scheduled to arrive. However, if you follow our tips on protecting your arrangements from extreme weather, selectively pruning to keep containers tight and attractive, and dead heading to encourage more blooms, your arrangements will last as long as possible.

 

Ordering Questions

 

Can I add items or change my order throughout the year to my subscription?


Absolutely. You can change sizes, quantities, sun exposure, etc of your planter order as well as purchase member-exclusive add-on items at any time when you sign in to your account. 

 

Do you do custom work?


Yes, if you have a permanent container or a unique flower bed that you'd like us to fill, following our Simple and Grand designs, we can use the same easy subscription-based model. Our custom work process is as follows:

  • Simple and Grand designer will meet with you to understand your decorating needs throughout the year.
  • We will propose project parameters and a quarterly cost to maintain your desired needs. 
  • Our highly qualified installers will visit at the beginning of each season to freshen up your designated areas.

 

Do you offer a referral bonus?


We can often offer referral bonuses. Please contact us for details.

   

How do I renew my subscription?


Simple and Grand’s focus is simplifying your life by providing a truly grand experience. If you'd like to renew your subscription and continue enjoying our service, there is no need to do anything.

 

How do I cancel my subscription?


To cancel your subscription, please email us and we're happy to help. Once your cancellation is processed, your subscription fulfillment will continue until credit is depleted. 

 

 

 

Payment Questions

 

What forms of payment do you accept?


We gladly accept major credit cards such as Visa, MasterCard, Discover, and American Express.

 

 

 

Pickup & Delivery Questions

  

How much does shipping cost?


Shipping is always FREE from Simple and Grand.

 

Do you ship international?


Right now, our planters and flowers subscriptions are only available to specific MN & WI zip codes specified in our Zip Code Checker on the product pages.  Please check our product pages to see if we ship to you. Our Seasonal Decor items can be shipped anywhere in the U.S.

 

Will you ship to an address other than my billing address?


We'd love to, as long as the shipping address is within our delivery zone. Simply enter your desired shipping address during checkout. This will be entered separately than your billing address which is tied to your credit card account. We do not ship any order without proper billing information.

 

What if my pots or their contents are damaged or missing when you pick them up?


Life happens. You will not be charged or held responsible if your pot is damaged or missing when we come to pick it up. However we do like to recycle the pots and soil so we can mitigate some of the massive waste occurring in the industry so we ask that you don’t simply dispose of last season’s pots and soil but allow us to pick it up instead.

 

What do I do with last season's container(s)?


We wait until the weather is just right before delivering your seasonal planter. Upon delivery, we will place your planter in the requested location and remove last season’s arrangement. We take care of the composting and recycling for you!

 

What if I want to keep the container?


You are welcome to keep your planter as long as you'd like. When you are done with it, we'll pick it up when we deliver your next arrangement. To communicate your wish to hold on to the planter, either leave a note on your planter during our delivery dates, or email us at info@simpleandgrand.com to add a note for our delivery team.

 

When is delivery day?


Following are our standard seasonal planter delivery times: Spring (April 1-21), Summer (May 17-June 1), Fall (September 10-21), Winter (November 1-December 5). Fresh flower delivery begins the Tuesday after your order. These dates are approximate because every season is different and we want to deliver our products at the perfect time so that you are free to enjoy them without worrying about the elements such as frost or excess heat. We will inform you of any potentially hazardous weather in an effort to protect your plants as well as keep you updated with a definite delivery date.

 

 

 

 

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