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Here are answers to many of the questions we have heard from our valuable customers.
We will update the delivery dates for current subscribers each season as we determine the delivery schedule for your area. These dates are approximate because every season is different, and we want to deliver our products at the perfect time so that you are free to enjoy them without worrying about the elements such as frost or excessive heat. If you do not see dates for your area, they have not yet been determined. Check back for updates. Estimated delivery timeline Winter 2024:
Simple and Grand will include detailed care instructions with each arrangement. Watch for an informational card in your planter that will cover watering, fertilizing, pruning, and other topics that will help you be successful.
The majority of our arrangements are designed to be displayed outdoors but a few items can work indoors as well. Summer Shade containers would be the most successful indoors due to the minimal sunlight requirement. Our planters should perform well for a few weeks in sunnier window locations but should be moved outside for best results. We are happy to discuss each situation in detail so please contact us!
With each delivery, Simple and Grand provides specific care instructions and tips on caring for your arrangement. The arrangements will typically have a seasonal shelf life and one arrangement will usually begin to decline before your next arrangement is scheduled to arrive. However, if you follow our tips on protecting your arrangements from extreme weather, selectively pruning to keep containers tight and attractive, and dead heading to encourage more blooms, your arrangements will last as long as possible.
Simple and Grand will provide a permanent container as a rental. This container will stay at your home and our team will swap out inserts each season. This will allow you to keep the look/feel of your container and enjoy new arrangements as the seasons change.
Simple and Grand does "own" the permanent containers and will retrieve them when you cancel your service and/or skip a season. With both skipping and canceling, Simple and Grand will leave the insert (Flowers) with the customer unless otherwise specified by customer.
At the beginning of each season our team will go out to any homes that are skipping that season or canceling and retrieve the permanent containers. The approximate timeline this will occur is below:
If a planter is not out or readily available, Simple and Grand will charge the customer for the container. The customer will then have 14-days to return the container to get a full-refund.
Charges:
Absolutely. You can change sizes, quantities, sun exposure, etc. of your planter order as well as purchase member-exclusive add-on items at any time when you sign into your account. If you would like to make changes to the current season after it has billed, but before it’s delivered, please contact customer service at 952-207-8339.
If you have a container that you'd like to use, we can use the inside dimensions to find an insert container that fits best. Your subscription planter will be inserted into your container and the old one removed, no extra charge!
We specialize in seasonal container design. If you have a flower bed that you'd like us to fill each season, following our Simple and Grand designs, we can use the same easy subscription-based model. Our custom work process is as follows:
Yes! Please email us at info@simpleandgrand.com or call 952-207-8339 with the name of the person you referred and we will apply the discounts. The referral bonus cannot be combined with other special offers.
No! Simple and Grand’s focus is to simplify your life by providing a truly grand experience season after season. Subscriptions are ongoing until you cancel so there is no need to do anything.
To cancel your subscription, please email us at info@simpleandgrand.com or call 952-207-8339. You can cancel at any time but we do not issue refunds once you have been charged for the upcoming season. If you cancel after the billing date, we will deliver the current season as your final delivery.
Billing Dates:
We gladly accept major credit cards such as Visa, MasterCard, Discover, and American Express.
Our goal is to simplify your life by delivering beautiful seasonal planters at the beginning of each season. At the time that you sign up, you will be billed for your first planter delivery. After that, your account will be adjusted to the regular billing cycle as follows:
Billing Dates:
Right now, our planters and flowers subscriptions are only available to specific MN, WI, & IA zip codes. Our Seasonal Decor items can be shipped anywhere in the U.S.
We'd love to, as long as the shipping address is within our delivery zone. Simply enter your desired shipping address during checkout. This will be entered separately than your billing address which is tied to your credit card account. We do not ship any order without proper billing information.
Our seasonal planter subscriptions are only available to specific zip codes in MN, WI, IA, NE, KS and MO. Enter your zip code on the seasonal planter page of our website to see if we deliver to your area.
We wait until the weather is just right before delivering your seasonal planter. Upon delivery, we will place your planter in the requested location and remove last season’s arrangement. We take care of the composting and recycling for you!
You are welcome to keep your planter as long as you'd like at no additional charge. When you are done with it, we'll pick it up when we deliver your next planter. Requests to keep the previous season planter must be made at least 2 weeks in advance of delivery. To communicate your wish to hold on to the planter, email us at info@simpleandgrand.com or call 952-207-8339.
Seasonal planter delivery dates will vary based on your location. We will update the delivery dates at the top of this page for each season. These dates are approximate because every season is different, and we want to deliver our products at the perfect time so that you are free to enjoy them without worrying about the elements such as frost or excessive heat. Please subscribe to email notifications and we will notify you via email of a more specific delivery window as the time approaches.
