FAQs

Here are answers to many of the questions we have heard from our valuable customers.

Planter Questions

Simple and Grand will include detailed care instructions with each arrangement. Watch for an informational card in your planter that will cover watering, fertilizing, pruning, and other topics that will help you be successful.

The majority of our arrangements are designed to be displayed outdoors but a few items can work indoors as well. Summer Shade containers would be the most successful indoors due to the minimal sunlight requirement. Our planters should perform well for a few weeks in sunnier window locations but should be moved outside for best results. We are happy to discuss each situation in detail so please contact us! 

With each delivery, Simple and Grand provides specific care instructions and tips on caring for your arrangement. The arrangements will typically have a seasonal shelf life and one arrangement will usually begin to decline before your next arrangement is scheduled to arrive. However, if you follow our tips on protecting your arrangements from extreme weather, selectively pruning to keep containers tight and attractive, and dead heading to encourage more blooms, your arrangements will last as long as possible.

Beginning in the Winter, Simple and Grand will bring out a container for our customers as a rental. This container will stay with your home and our team will swap out inserts each season. This will allow you to keep the look/feel of your container outside, but change as the season changes.

Simple and Grand does "own" this container and will retrieve when you cancel your service and/or skip a season. With both skipping and canceling, Simple and Grand will leave the insert (Flowers) with the customer unless otherwise specified by customer.

At the beginning of each season our team will go out to any homes that are skipping and/or cancel that season and retrieve the permanent containers.  The approximate date this will occur is below:

• Spring – April 1st
• Summer – June 1st
• Fall- September 5th
• Winter – November 1st

If a planter is not out or readily available, Simple and Grand will charge the customer for the container.  The customer will then have 14-days to return container to get full-refund.

Charges:

Signature: $80.00

Signature Plus: $125.00

Signature Platinum: $230.00

ORDERING QUESTIONS

Absolutely. You can change sizes, quantities, sun exposure, etc of your planter order as well as purchase member-exclusive add-on items at any time when you sign in to your account. 

If you have a container that you'd like to use, we can use the inside dimensions to find an insert container that fits best. Your subscription planter will be inserted into your container and the old one removed, no extra charge!

We specialize in seasonal container design. If you have a flower bed that you'd like us to fill each season, following our Simple and Grand designs, we can use the same easy subscription-based model. Our custom work process is as follows:

• Simple and Grand designer will meet with you to understand your decorating needs throughout the year.

• We will propose project parameters and a quarterly cost to meet your desired needs.

• Our highly qualified installers will visit at the beginning of each season to refresh your designated areas.

We can often offer referral bonuses. Please contact us for details.

Simple and Grand’s focus is simplifying your life by providing a truly grand experience. If you'd like to renew your subscription and continue enjoying our service, there is no need to do anything.

To cancel your subscription, please email us and we're happy to help. Once your cancellation is processed, your subscription fulfillment will continue until credit is depleted. 

PAYMENT QUESTIONS

We gladly accept major credit cards such as Visa, MasterCard, Discover, and American Express.

Our goal is to simplify your life by delivering beautiful seasonal planters at the beginning of each season. At the time that you sign up, you will be billed for your first planter delivery. After that, your account will be adjusted to bill every three months at the beginning of May, August, November and February for the future season. 

PICKUP & DELIVERY QUESTIONS

Shipping is always FREE from Simple and Grand.

Right now, our planters and flowers subscriptions are only available to specific MN & WI zip codes.  Our Seasonal Decor items can be shipped anywhere in the U.S.

We'd love to, as long as the shipping address is within our delivery zone. Simply enter your desired shipping address during checkout. This will be entered separately than your billing address which is tied to your credit card account. We do not ship any order without proper billing information.

Life happens. You will not be charged or held responsible if your pot is damaged or missing when we come to pick it up. However we do like to recycle the pots and soil so we can mitigate some of the massive waste occurring in the industry so we ask that you don’t simply dispose of last season’s pots and soil but allow us to pick it up instead.

We wait until the weather is just right before delivering your seasonal planter. Upon delivery, we will place your planter in the requested location and remove last season’s arrangement. We take care of the composting and recycling for you!

You are welcome to keep your planter as long as you'd like. When you are done with it, we'll pick it up when we deliver your next arrangement. To communicate your wish to hold on to the planter, either leave a note on your planter during our delivery dates, or email us at info@simpleandgrand.com to add a note for our delivery team.

Following are our standard seasonal planter delivery times: Spring (April 1-21), Summer (May 28-June 18), Fall (September 7-21), Winter (November 1-November 29).  These dates are approximate because every season is different and we want to deliver our products at the perfect time so that you are free to enjoy them without worrying about the elements such as frost or excess heat. We will inform you of any potentially hazardous weather in an effort to protect your plants as well as keep you updated with a definite delivery date.

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